Terms of Service

Last updated: November 25, 2025

 

Welcome to Willow & Spoon. The terms “we”, “us”, and “our” refer to Willow & Spoon LLC. We operate this store and website—including all related content, features, tools, products, and services—to provide you with a curated, natural-focused shopping experience (the “Services”). Our store is powered by Shopify.

These Terms of Service (“Terms”) outline your rights and responsibilities when using our Services. By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Access and Account

By using our Services, you confirm you are at least the age of majority in your state or province of residence, and you consent to allow your minor dependents to use the Services on devices you own or manage.

You agree that all information you provide—including email, payment, billing, and shipping details—is accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activity under your account.

2. Our Products

We strive to present our products accurately. Due to differences in screens, lighting, and natural material variations, colors, wood grain, and appearance may differ from photos.

Every piece of olive wood is unique. Natural variations in color, grain, weight, knots, texture, and shape are normal and not defects. These variations are part of the product’s character.

 

Care Notice

Our natural wood products must be hand-washed only, kept dry, and conditioned with natural oil or beeswax regularly. Dishwasher use will damage the product.

3. Orders

By placing an order, you make an offer to purchase. We reserve the right to accept, modify, or decline any order at our discretion.

All purchases are subject to our Refund Policy. You confirm that all purchases are for personal use and not for resale unless approved in writing.

4. Prices and Billing

Prices may change without notice. Taxes, shipping, and duties are not included unless stated.

5. Shipping and Delivery

Shipping times are estimates only. Once we transfer your package to the carrier, risk of loss passes to you.

6. Intellectual Property

All content is owned by Willow & Spoon LLC and protected by law. No content may be reproduced without permission.

7. Optional Tools

Third-party tools may be provided “as is,” with no warranties.

8. Third-Party Links

We are not responsible for third-party sites or their content.

9. Relationship with Shopify

The store is powered by Shopify, but your transactions are solely with Willow & Spoon LLC.

10. Privacy Policy

Your information is handled according to our Privacy Policy and Shopify’s practices.

11. Feedback

Any feedback you submit may be used freely by us without compensation.

12. Errors & Inaccuracies

We may correct errors or update information at any time.

13. Prohibited Uses

You may not use the Services for any unlawful, harmful, or abusive activities.

14. Termination

We may terminate access at any time.

15. Disclaimer of Warranties

The Services and products are provided “as is.”

16. Limitation of Liability

We are not liable for indirect or consequential damages.

17. Indemnification

You agree to indemnify Willow & Spoon LLC and partners from claims arising from your misuse of the Services.

18. Severability

If a provision is unenforceable, the rest remain valid.

19. Waiver & Entire Agreement

These Terms constitute the full agreement between you and Willow & Spoon LLC.

20. Assignment

You may not assign your rights under these Terms.

21. Governing Law

These Terms are governed by the laws of Illinois.

22. Headings

Headings do not affect interpretation.

23. Changes to Terms

We may update these Terms at any time. Continued use constitutes acceptance.

24. Contact Information

Willow & Spoon LLC

16w485 S Frontage Rd

Ste 110

Burr Ridge, IL 60527

United States

Email: contact@willowandspoon.com