Return & Refund Policy

Last updated: November 25, 2025

 

•       Return window: 30 days

•       Refund timeline: 10 business days

•       Return shipping: Customer’s cost

 

We want you to be happy with your Willow & Spoon purchase, but we’re also a small business with real costs. This policy explains exactly how returns and refunds work.

1. Return Window

You have 30 days from the day you receive your order to request a return. After 30 days, we do not accept returns or issue refunds.

2. Eligibility for Returns

To be eligible for a return, all of the following must be true:

•       The item is in the same condition that you received it

•       Unused — no signs of use, washing, oiling, or cutting/serving food

•       In its original packaging, including any inserts, padding, and gift box

•       Includes the receipt or proof of purchase

 

Note about olive wood:

Natural variations in color, grain, and pattern are normal characteristics of olive wood and are not considered defects. We do not accept returns for items based solely on natural color or grain differences.

3. How to Start a Return

Email us at contact@willowandspoon.com with the following:

•       Your full name and order number

•       Item(s) you want to return and reason for the return

•       Clear photos if the item is damaged or defective

 

Return Address

Willow & Spoon LLC

16w485 S Frontage Rd

Ste 110

Burr Ridge, IL 60527

United States

4. Return Shipping Costs

Unless the return is due to our error, you are responsible for the cost of return shipping. We cover return shipping only if:

•       You received the wrong item

•       The item is damaged or defective upon arrival

5. Damages, Defects & Wrong Items

Inspect your order as soon as you receive it and contact us immediately if there’s an issue at contact@willowandspoon.com.

6. Non-Returnable Items

We do not accept returns for:

•       Custom or personalized products

•       Gift cards

•       Final sale / clearance items

7. Exchanges

We do not process direct exchanges. Return the original item following the steps above, then place a new order for the item you want.

8. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us.

9. Questions?

We’re happy to help. Reach out to us at contact@willowandspoon.com and we’ll get back to you within 1–2 business days.